Privacy Policy

Privacy Policy

This Privacy Notice for Beyond Learners Private Ltd. ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

• Visit our website at https://www.beyondlearners.com/ or any website of ours that links to this Privacy Notice
• Download and use our mobile application (Beyond Learners Classroom , Beyond Learners Home Tuition), our Facebook application (Beyond Learners), or any other application of ours that links to this Privacy Notice
• Use Beyond Learners. Beyond Learners is an educational coaching institute based in Guwahati, Assam, that provides a wide range of academic and competitive exam preparation services. Their primary mission is to offer personalized education tailored to the individual learning styles of students.

Our Services

1. Core Services The institute offers two main modes of instruction: Classroom Learning:

Interactive group sessions held in a structured environment designed to build confidence and teamwork. Home Tuitions: Personalized, one-on-one guidance at the student’s home for focused, individual attention.

2. Academic Programs Beyond Learners covers a broad spectrum of education levels:

1. Preparatory Stage (KG to Class 5): Early learning focusing on literacy, numeracy, EVS, and foundational skills like Mental Maths and Phonics.
2. Foundation Stage (Class 6 to 8): Strengthening core subjects and preparing for early competitive exams like Olympiads, NTSE, and JNVST.
3. Middle Stage (Class 9 & 10): Board exam coaching (CBSE/ICSE/State) along with skill development in AI, Coding, and Public Speaking.
4. Senior Secondary (Class 11 & 12): Stream-specific coaching (Science, Commerce, and Arts) for board exams and career readiness.
5. Competitive Entrance Exams: Specialized coaching and "dropper" courses for NEET-UG, JEE (Main + Advanced), CEE and CUET.
6. Higher Education: Undergraduate coaching for B.A., B.Sc., and B.Com students.
7. Skill Development: Courses in Spoken English, Spoken Hindi, Handwriting and many more.

Key Features

1. Expert Faculty: The institute employs over 150 qualified tutors.
2. Innovative Tools: They utilize interactive teaching methods and offer an AI Teacher tool for intelligent assistance and personalized learning solutions.
3. Flexible Support: 24/7 guidance via calls and messages.

• Engage with us in other related ways, including any marketing or events

Questions or concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at beyondlearnersinfo@gmail.com.

SUMMARY OF KEY POINTS:

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we collect any information from third parties?

We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information?

We may share information in specific situations and with specific categories of third parties.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?

The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. WHAT ARE YOUR PRIVACY RIGHTS?
7. CONTROLS FOR DO-NOT-TRACK FEATURES
8. DO WE MAKE UPDATES TO THIS NOTICE?
9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
10. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT? Personal information you disclose to us In Short:

   We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

   Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

   • Names
   • Phone numbers
   • Email addresses
   • Contact preferences
   • Mailing addresses
   • Billing addresses
   • Usernames
   • Passwords
   • Contact or authentication data

   Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

   • student data
   • guardian data
   • teacher data
   • employee data

   Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

   • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
   This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

   Information automatically collected

   In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

   We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

   Like many businesses, we also collect information through cookies and similar technologies.

   The information we collect includes:

   • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
   • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
   • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

   Google API

   Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

   Information collected from other sources

   In Short:

   We may collect limited data from public databases, marketing partners, and other outside sources.

   In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

   Information collected when you use our Facebook application(s).

   We by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

2. HOW DO WE PROCESS YOUR INFORMATION?

   In Short:

   We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

   We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users.
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you.
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfil and manage your orders.
We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications.
We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To request feedback.
We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications.
We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To deliver targeted advertising to you.
We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
• To post testimonials.
We post testimonials on our Services that may contain personal information.
• To protect our Services.
We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To administer prize draws and competitions.
We may process your information to administer prize draws and competitions.
• To evaluate and improve our Services, products, marketing, and your experience.
We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends.
We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns.
We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To comply with our legal obligations.
We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

   In Short:

   We may share information in specific situations described in this section and/or with the following categories of third parties.

   Vendors, Consultants, and Other Third-Party Service Providers.

   We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work.

   The categories of third parties we may share personal information with are as follows:

   • Ad Networks
   • Communication & Collaboration Tools
   • Data Analytics Services
   • Data Storage Service Providers
   • Payment Processors
   • Sales & Marketing Tools
   • Social Networks
   • Testing Tools
   • Website Hosting Service Providers
   • User Account Registration & Authentication Services
   • Finance & Accounting Tools
   • Affiliate Marketing Programs
   • AI Platforms
   • Cloud Computing Services
   • Government Entities
   • Order Fulfilment Service Providers
   • Performance Monitoring Tools
   • Product Engineering & Design Tools
   • Retargeting Platforms

   We also may need to share your personal information in the following situations:

   • Business Transfers.

   We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

   • When we use Google Maps Platform APIs.

     We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ('cache') your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

   • Affiliates.
   We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
   • Business Partners.
   We may share your information with our business partners to offer you certain products, services, or promotions.
   • Offer Wall.
   Our application(s) may display a third-party hosted 'offer wall'. Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

   In Short:

   We may use cookies and other tracking technologies to collect and store your information.

   We may use cookies and similar tracking technologies (like web beacons and meta pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

   We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

   Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

   We may share your information with Google Analytics and Meta to track and analyse the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptoutYou can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/and http://www.networkadvertising.org/mobile-choice.. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

   In Short:

   We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

   We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than twelve (12) months past the termination of the user's account.

   When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. WHAT ARE YOUR PRIVACY RIGHTS?

   In Short:

   You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

   Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time.

   However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

   Opting out of marketing and promotional communications:You can unsubscribe from our marketing and promotional communications at any time by replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages that we send, or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

   Account InformationIf you would at any time like to review or change the information in your account or terminate your account, you can:

   • Log in to your account settings and update your user account.
   • Contact us using the contact information provided.

   Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

   Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

   If you have questions or comments about your privacy rights, you may email us at beyondlearnersinfo@gmail.com .

7. CONTROLS FOR DO-NOT-TRACK FEATURES

   Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

8. DO WE MAKE UPDATES TO THIS NOTICE?

   In Short:

   Yes, we will update this notice as necessary to stay compliant with relevant laws.

   We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

   In Short:

   If you have questions or comments about this notice, you may email us at beyondlearnersinfo@gmail.com or contact us by post at:

   Beyond Learners Private Ltd.

   1 no. Hengrabari

   Near Navajyoti club

   Guwahati, Assam 781036

   India

10. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit https://www.beyondlearners.com/contact